Megan wrote on 10-11-2013

5 year client, Never returning

http://orlando.citysearch.com/profile/2345555/winter_springs_fl/salon_inxs_inc.html I had been going to this salon for 5 years, as well as my Father, Step Mother & Sister. We all went to the same girl and no one has ever had an issue with her, and rightfully so, as she is expensive. (I won’t mention her name, because I did like her for so long, however I do think that my experience needs to be shared) I will post a picture of my hair before cut/what I asked for/after cut. (See the photos for the image of before/after.) I went in on a Thursday, with an appointment scheduled for 6:45. I arrived at 6:20, and waited until 7:25 to be seen. The salon closes at 8. My appointment was for a toner and haircut. I have blonde hair and wanted to tone the yellow out as well as get my hair cut. When I was finally seen, I showed her ONE picture of the simple long layered cut that I was looking for. She said okay great, then I was told that a toner would not do what I was looking for and that full highlights and low lights would be best (meaning more time and money) I with no hesitation, said fine sure we can do that, as I trusted this girl and whatever she wanted to do with my hair as I had since I moved to Florida. The girl in the photo looked to have the same texture hair as me, just slightly shorter so the haircut should have been easy. By the time we were finished, it was 9:30 and she didn’t ask me if I wanted my hair blown dry, just started to take off my smock – I didn’t make her dry it because 1. I felt bad that herself and the receptionist were just waiting for me to be finished and could tell she was antsy to leave, as I was the last one in the salon and there an hour and a half past closing time and 2. I trusted her. I got home; blow dried my hair and actually started to cry. I hated what I saw, as choppy short layered mess. I lost about 6-7 inches from my hair and now had a layer of what looked like short angled bangs around my entire head. My side bangs were previously chin length and exactly how I liked them, I even asked for her not to touch them. Now there is a good 2 inch chunk behind my bangs that is actually now shorter than my bangs. I called into work the following day, Friday, because I couldn’t even bare to look in the mirror and felt as though my confidence was gone. I spent $130 and absolutely hated what I saw. I called the salon and told them that I was the last client the night before and needed to have my hair blended as it was very choppy and that was NOT the look I was going for. I came in at 1 o’clock and sat down, she brushed out my hair and after seeing it said “so what’s up” like nothing was wrong. She then spent 20 minutes blending out my hair. I am still so unhappy with it, hence me writing this review. I did call the salon manager, Rachel, the following Monday and am going to be receiving some of my money back, for the haircut, but not the color. All in all I was blown away that I received such a bad haircut from this salon, but I will not be returning.